Question 1

I can not use the card ( Paypal ) in the online store, what should I do?"

Accepted Answer

Please inform us the details from the inquiry form.

Question 2

Do you accept credit cards issued in overseas country?

Accepted Answer

We accept VISA and Master card, but please make sure your card is not limited for shopping from overseas.

Question 3

Do I have to pay Japanese consumption tax?

Accepted Answer

You do NOT have to pay Japanese consumption tax.  However, you will be liable to pay any inbound duties and taxes which your local customs authority deems appropriate.  
Please check the Payment page.

Question 4

I bought the item but the invoice does not arrive soon. When will it arrive?

Accepted Answer

The invoice will be sent as soon as the item is ready. If there is no product in stock, we will send you an invoice as soon as the item arrives from the manufacturer.

Question 5

How much is shipping?

Accepted Answer

Please check the Shipping &Returns page.

Question 6

About cities that can be shipped and delivery days

Accepted Answer

[ About cities to be shipped to ] Please contact us from the inquiry form if you do not find your city in purchase procedure.   [ About delivery days ] Unless there is a problem with the payment procedure, it will be shipped in 1 to 3 days except weekends.  Normal international shipment needs approximately 7-12 days. Please note that arrival date depends on postal circumstances in each country.

Question 7

Which courier service and company do you use?

Accepted Answer

We use Express Mail Service (EMS) provided by Japan Post.

Question 8

Is it possible to deliver to my hotel?

Accepted Answer

We can arrange to deliver the goods to your hotel.

Question 9

This is an order as a gift to my friend in Japan.  Can I ship to her/his address instead?

Accepted Answer

Please place your order from our online store for domestic:   
https://store.lammfromm.jp   Also please note that the price will includes consumption tax, currently 8%.

Question 10

About Yoshitomo Nara's soft toys and products

Accepted Answer

- Yoshitomo Nara's soft toys are not sold on our online store due to the agreement with the artist.  - Some of Yoshitomo Nara's products are not allowed to be sold in Asian countries excluding Japan due to the agreement with the artist.  Please contact us if you are going to order them.

Question 11

Do you sell Tshirts on your online store for foreign countries?

Accepted Answer

We are sorry but currently we do not sell tee shirts on our online store for foreign countries.

Question 12

I would like to know if this/that item is in stock.

Accepted Answer

As to our inventory status, please contact us from the inquiry form.

Question 13

Regarding the Yayoi Kusama pumpkin object,   - Was it produced in a limited number of pieces?  - Is the pumpkin signed by the artist or is a certificate of authenticity signed by the artist issued?"

Accepted Answer

Our "pumpkin" products are authorized by Yayoi Kusama.  
Those are in unlimited quantity, with no signature by the artist on them, nor certificate of authenticity is issued.

Question 14

Are products at LAMMFROMM genuine ones?

Accepted Answer

Our original products are manufactured and sold with permission of the artists.

Question 15

Access to LAMMFROMM Ginza Store

Accepted Answer

[ Shop name ] LAMMFROMM HINKA RINKA GINZA STORE [ Address ] 5-2-1 Ginza, Chuo-ku, Tokyo 104-0061
( Access Map: ENGLISH | 簡体中文 | 繁体中文 | 한국어 ) [ Opening hours ] 11:00 〜21:00 [ TEL ] +81 (0)3-6228-5771 --------------- Note : About the inventory of Ginza Store, please make a phone call to the store directly for the confirmation.  Also, we do not accept leaving of products at LAMMFROMM Ginza Store now.

Question 16

Is there any store in Osaka?

Accepted Answer

Our store is in Tokyo only.

Question 17

Is lammfromm the official store of each artist?

Accepted Answer

lammfromm The Concepr Store is not the official store of the artists, but sells every goods with permission from autorized distributors.

Question 18

Do you do wholesale?

Accepted Answer

Please inquire in detail through the Contact form.

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